DS Auto Smart Shipping Policy

At DS Auto Smart, we strive to provide a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping procedures:

Shipping Range

  • Current Coverage: We currently ship exclusively within the United Kingdom.
  • Future Expansion: Shipping to additional areas is under consideration.

Shipping Costs

  • United Kingdom: Free shipping on all orders.
  • Transparency: No hidden fees. All costs are clearly displayed at checkout.

Order Processing Time

  • Processing Period: Orders are processed within 1-2 business days (Monday to Friday).
  • Cut-Off Time: Orders placed before 4:00 PM GMT will be processed the same day.
  • Weekend Orders: Orders placed on weekends are processed on the next business day.

Transit Time

  • Estimated Delivery: 5-7 business days for shipments within the UK.
  • Business Days: Deliveries occur Monday to Friday.
  • Notes: Delivery times are estimates and may be affected by external factors such as weather or transportation delays.

Shipping Process

  • Couriers: Reliable shipping services via DHL and FedEx.
  • Insurance: All shipments are insured. For issues such as loss or damage during transit, please contact our customer service.
  • Eco-Friendly Packaging: We use sustainable packaging materials to reduce our environmental impact.

Tracking Instructions

  • Tracking Details: You will receive an email with tracking information, including the courier’s name and tracking number, after your order has been shipped.
  • Order Tracking: Track your order on our website by entering your tracking number in the tracking portal.
  • Assistance: Contact our support team for any tracking-related queries.

Missing Items Procedure

  • Reporting Issues: If items are missing, contact our customer service within 7 days of receiving your package at contact@dsautosmart.shop.
  • Resolution: We will promptly investigate the issue and provide a replacement item or refund if necessary.

Return Policy

  • Return Window: Returns are accepted within 30 days of receiving your order.
  • Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
  • Costs:
    • Defective Items: DS Auto Smart covers return shipping costs for defective or incorrectly described products.
    • Customer Remorse: Customers are responsible for return shipping costs if the item does not fit or they no longer want it.
  • Refunds: Refunds are processed within 7 days of receiving the return and are issued to the original payment method.
  • Restocking Fee: DS Auto Smart does not charge restocking fees for returns.

Contact Information