Return and Refund Policy

Scope and Intent
This Return and Refund Policy applies to all purchases made through the DS Auto Smart website.

Contact Information

For inquiries regarding returns and refunds, please reach out to our customer service team via:

Return Window

Customers in the United Kingdom may cancel their purchase and return products within 30 days of receipt without providing a reason.

Return Instructions

  1. Return Notification
    Contact us at contact@dsautosmart.shop with your order number and reason for return.

  2. Return Authorization
    Upon reviewing your request, we will provide specific instructions and a prepaid shipping label, if applicable.

  3. Packaging and Shipping

    • Pack the item securely in its original packaging, ensuring all labels and tags are intact.
    • Include the return authorization form and any required supporting documents or images.
    • Print and attach the return label sent via email.

Return Costs

  • Defective Products: DS Auto Smart will cover return shipping costs for incorrect, damaged, or defective items.
  • Change of Mind: Customers are responsible for return delivery costs for reasons such as ordering the wrong product, size issues, or no longer wanting the item.

Specific Return and Refund Conditions

  1. Change of Mind:

    • Returns accepted within 30 days for unused, undamaged products in their original packaging.

  2. Defective Products:

    • Report defects to contact@dsautosmart.shop immediately. Return shipping costs will be covered, and a replacement or refund will be provided.

  3. Damaged Goods:

    • Notify us within 48 hours of receiving damaged products, including photos for assessment. Return shipping costs will be covered if necessary.

  4. Incorrect Products:

    • Contact us if you receive an incorrect item. We will arrange the return and ensure the correct product is delivered.

  5. Non-Delivery:

    • If your product does not arrive, contact us for an investigation. If unresolved, a refund or replacement will be issued.

  6. Order Cancellation:

    • Orders can be canceled before shipping. If already shipped, the standard return process applies.

Processing Timelines

  • Return Notification: Returns must be initiated within 30 days of receipt.
  • Inspection and Approval: Once the returned item is inspected, refunds will be processed within 7 days.
  • Refund Method: Refunds are issued to the original payment method used during purchase.
  • Refund Period: It may take up to 7 days for the refund to reflect after processing.

Exceptions to the Return Policy

The following items are non-returnable:

  • Custom or personalized products.
  • Hygiene-related items (e.g., socks, underwear) unless unopened and unused.

Return Address

Send returns to:
18 Bonham Court, Kettering, NN16 8NJ, United Kingdom

Shipping Method

Returns are shipped using DHL + Track & Trace for secure and traceable delivery.

Legal Rights

This policy does not override any applicable legal rights.

Questions?

Visit our FAQ page or contact us directly: